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RETURNS

We gladly accept unworn, undamaged items that are returned in the original packaging within 30 days of purchase. Our leather outsoles are beautiful and may scratch on hard floors.  Please try your new shoes on a carpeted surface to avoid scratching the sole.  If you choose to return an item, $8/item will be held from your refund to cover shipping and restocking cost. For our U.S. customers, returns for full store credit are available! 
  

 

All international orders are responsible for return shipping fees.

EXCHANGES

 

For US customers, we offer one free exchange for unworn, undamaged items that are returned in original packaging within 30 days. 

 

All international orders are responsible for exchange shipping fees.
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To initiate a return or exchange, please email support@eitherornyc.com with your name and order number.  We will email you a return shipping label.


Refunds will be processed within 5-7 business days of receiving the item at our studio and a credit will automatically be applied to original method of payment.

Gift cards are final sale.