RETURNS + EXCHANGES
Not the right fit!? For U.S. customers, we offer one free exchange for unworn, undamaged items that are returned in the original packaging within 15 days of delivery. All exchange items must be postmarked within 7 days of receiving a return label.
The new item will be shipped to the customer within 3 business days of receiving the original in our studio.
International orders are responsible for all exchange shipping fees.
We gladly accept unworn, undamaged items, that are returned in the original packaging within 15 days of purchase.
To initiate a return for orders placed directly through our website, email firstname.lastname@example.org and we will send you a return label. Customers will be charged a $10 return shipping fee. Items must be postmarked within 7 days of receiving a return label to be eligible for refund.
FaceBook shop customers are responsible for shipping returns back to us.
To initiate a return for customers who purchase directly through FaceBook Shop, please email us at email@example.com.
Gift cards and Sale items are Final Sale and not eligible for return. Discount codes cannot be applied to sale items.
Our leather outsoles are beautiful but may scratch on hard floors. Please try your new shoes on a carpeted surface to avoid scratching the sole. Returns initiated but not deemed by Either/Or to be resalable at full retail value -- including pairs with scuffed outsoles -- will not be processed.
Refunds will be processed within 5-7 business days of receiving the item at our studio and a credit will automatically be applied to the original method of payment.
International orders are responsible for all return shipping fees.