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RETURNS + STORE POLICIES

 

 

EXCHANGES

 
Not the right fit?  For U.S. customers, we offer one free exchange for unworn, undamaged items in the original packaging within 15 days of delivery.  All exchange items must be postmarked within 7 days of receiving a return label. 
 
The new item will be shipped to the customer within 3 business days of receiving the original in our studio.
 
 International customers are responsible for all exchange shipping fees.
 

 RETURNS

 
We gladly accept unworn, undamaged items, that are returned in the original packaging within 15 days of delivery. Items not returned in the original packaging may be rejected or subject to a 10% restocking fee.
To initiate a return click the button at the top of this page.  A $12 return label & restocking fee will be deducted from the refund amount.  Items must be postmarked within 7 days of receiving a return label to be eligible for refund.
Our leather outsoles are beautiful but may scratch on hard floors.  Please try your new shoes on a carpeted surface to avoid scratching the sole.  Returns initiated but not deemed by Either/Or to be resalable at full retail value -- including pairs with scuffed outsoles -- will not be processed.
Refunds will be processed within 5-7 business days of receiving the item at our studio and a credit will automatically be applied to the original method of payment.

 

INTERNATIONAL & GIFT CARDS

 

International customers are responsible for all duty, VAT, or other costs incurred by customs as well as return shipping fees.
Gift Cards are FINAL SALE and are not eligible for use on our pre-loved site. 

 

PURCHASING ON SALE

 

Items marked down 30% or greater, and end of season sale items are FINAL SALE will be marked as such in the product description.  These items are not eligible for return or exchange. Feel free to reach out if you have any fit or style questions before purchasing.
Items purchased from our Archive Shop are FINAL SALE and are not eligible for return or exchange.
If an order was placed within 3 days (or less) of a sale - and the item purchased is in stock and included in the sale - we will honor the sales price and issue the difference in store credit.  Store credit is valid for 2 years from issue date.
Discount codes cannot be applied after purchase.
Please reach out if you have any fit questions!

 

OFFERS

$20 Off Your First Purchase offer is valid on regular-priced purchases over $150. Site-wide sales may exclude specific items or categories. Offers cannot be combined unless otherwise noted. When in doubt, send us an email and we'll help clarify any terms. :)

 

If you have any questions, please reach out to orders@shopeitheror.com

 

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